LIMITED 1-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All e-bikes sold by Klondike Electric Bicycles are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty will be registered automatically when the initial purchaser ordered it on the website or in store. The warranty is under the INITIAL PURCHASER and the 1-year warranty will start once the initial owner has received the product.

COVERED PRODUCTS

Klondike Bikes will replace any component that is deemed to be defective or damaged without user error (including damage incurred during shipment). The warranty covers the listed products and follows the terms below:

Frame

E-bike frames are covered by a replacement warranty for 1 year.

This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included.

We reserve the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Klondike Bikes.

Frame issues that are excluded from this warranty include but are not limited to:

·  Corrosion

·  Paint fade, scratches, impact marks

·  Impact damage

·  Non-reversible modification (drilling/welding)

·  Chain guard mount to the frame if applicable

Batteries

E-bike batteries are covered by a 1 year warranty.

During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

Batteries can be assessed and found defective directly by Klondike Bikes only.

This Limited Warranty does not cover:

·  Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

·  Defects or damage caused by private modification;

·  Scratches, dents, and cosmetic damage, unless caused by manufacturer;

·  Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;

·  Ordinary wear and tear;

·  Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Klondike Bikes with the Products;

·  Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

·  Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;

·  In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

o Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

o Where any of the seals on the battery are broken or show evidence of tampering;

o Where the Battery has been used in equipment other than the Bike for which it is specified;

Parts & Components

Original E-bike parts & components are covered by a 1-year limited warranty (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight).

This Limited Warranty does not cover:

1.    Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Klondike Bikes. Parts not typically covered include but are not limited to:

·  Brake Pads

·  Rotors

·  Spokes

·  Tires/Tubes

·  Chains

·  Chain Rings

·  Cassettes

·  Crankset

·  Parts compromised due to corrosion due to the elements (moisture, heat, etc).

·  Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

·  frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

2.    Labor charges for part replacement or changeover.

3.    Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

4.    Scratches, dents, and cosmetic damage not caused by manufacturer.

5.    Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

6.    Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Klondike Bikes with the Products.

7.    Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

8.    Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through Klondike Bikes and submitted to info@klondikebikes.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@klondikebikes.com, as there may be a simple fix for your problem. Valid warranty claims will be processed through Klondike Bikes within 1 year of initial purchase.

Klondike Bikes will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@klondikebikes.com and provide us with photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.